Service terms

These are the basic terms for requesting a quote from Big Van Small Move. Sending a quote request does not create a booking. We will confirm the job, price, date, crew and any specific conditions with you before you commit.

Quotes and scope

Please give us accurate details about the items, dimensions where relevant, stairs, lifts, parking and access at both ends. Photos or a listing link help us check whether the job is suitable for our van. A quote may need to change if the actual job differs materially from the details supplied; we will discuss that with you before proceeding.

Pricing and payment

Website rates are indicative launch pricing, not a binding quote. Moving jobs generally have a two-hour minimum and are billed in 15-minute increments after the minimum. Travel or service fees may apply, depending on the locations. Any applicable fee and payment arrangements will be confirmed before booking.

Items and access

Our service is intended for furniture deliveries and smaller moves, not large-scale household removals. We do not advertise specialist piano, safe or spa-pool moving. Please tell us about unusually heavy, fragile or high-value items in advance. Not every item will fit in the van, and we may need to decline a job that cannot be carried or loaded safely.

Changes, cancellations and issues

If your plans change, contact us as soon as possible. Any booking-specific cancellation arrangement will be stated when your booking is confirmed. If something goes wrong, please contact us promptly so we can investigate and put it right where appropriate. Nothing on this page limits rights you may have under New Zealand consumer law.

Questions? Call or text 021 549 663, or email hello@bigvansmallmove.co.nz.